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Return of goods

Return of quality goods:
  1. www.ovigreta.lt the buyer ("Buyer") has the right, without giving a reason, within 14 (fourteen) days, to refuse the goods if they have not been used, damaged or their appearance has not changed significantly, that is, only such changes have been made to the appearance of the goods or their packaging that were necessary to inspect the received goods. The Buyer must exercise this right responsibly and return the goods in their original, neat packaging, as well as return all the complete parts of the goods and Gifts purchased together with the Goods. The costs of returning the goods must be covered by the Buyer.
  2. Upon receipt of the Goods or Sets of Goods, together with the Gifts received and after assessing their quality, the Seller shall make a full or partial refund for the Goods or Sets of Goods by bank transfer to the bank account of the Buyer of the Goods or Set of Goods no later than 14 (fourteen) days from the date of receipt of proof of sending the Goods or Set of Goods to the Seller or the return of the Goods or Set of Goods. If only part of the Goods is returned, the delivery costs for these Goods shall be refunded, provided that the delivery fee for the Goods was applied to the returned part. If a method of returning the Goods or Set of Goods other than that offered by the Seller was chosen, which resulted in disproportionate or higher costs, the Seller shall not be obliged to cover the costs of returning such Goods or Set of Goods.
  3. The Buyer is responsible for the decrease in the value of the Product if the returned Product or its packaging is damaged, the Product has lost its commercial appearance (damaged labels, protective films, etc.), the Product has been used, the Product is without authentic labels, protective bags and without the same accessories with which it was sold, the Product is in disordered and/or non-original packaging (without instructions and warranty card, if they were delivered with the Product), of a different composition than that purchased by the Buyer, unreturned Gifts, Product accessories or attachments transferred to the Buyer together with the Product. When returning, it is necessary to provide a VAT invoice or cash register receipt, or another document confirming the purchase-sale of the Product from the Seller (e.g.: payment card account statement) and the order number (It is recommended to provide documents in paper format).
  4. The Buyer is responsible for the completeness of the returned item. If the item is incomplete and/or the Gifts purchased by the Buyer are not returned at the same time, the Seller will not accept the returned item.
  5. The Buyer's right to return quality goods purchased in the online store, mobile application and (or) by phone does not apply to: 5.1 contracts for goods manufactured according to the special instructions of the consumer, i.e. goods that are not pre-manufactured and that are manufactured taking into account the consumer's personal choice or instruction, regardless of whether the goods have been started to be manufactured or not, or for goods that are clearly adapted to the consumer's personal needs; 5.2 contracts for perishable goods or goods with a short shelf life; 5.3 contracts for packaged goods that have been unpacked after delivery and that are unsuitable for return for health or hygiene reasons; 5.4 contracts for goods that, due to their nature, become inseparably mixed with other items after delivery; 5.5 contracts for packaged video or audio recordings or packaged software that have been unpacked after delivery; 5.6 contracts for the delivery of newspapers, periodicals or magazines, except for contracts for subscriptions to these publications; 5.7 for contracts for plants that correspond to the information provided in the product description section. The arrangement and/or shape of the plant's trunk, stems, branches, leaves and/or needles is natural and is not and cannot be considered an indication of the quality or non-quality of the plant. 5.8 The right to withdraw from a distance contract within 14 (fourteen) days without giving a reason does not apply to legal entities (entrepreneurs).
  6. Warranty: 6.1 The colors of the Goods received by the Buyer and the Goods presented in the Online Store and (or) the mobile application may differ slightly, since the color resolution depends on the individual characteristics of the Buyer's device. Also, the images of the Goods presented in the Online Store and (or) the mobile application may depict additional accessories or components of the Goods that are not included in the sold Goods (the Goods's package is indicated in the "Product Information" section of the Product advertisement). The Product is considered to comply with the submitted offer if it corresponds to the sample, model or description presented in the Online Store and (or) the mobile application. The Seller is not responsible for the content of the Goods, for example, errors in editing, translation or quality of books, for which the responsibility lies exclusively with the publisher/manufacturer of the Product. 6.2 If the delivered goods do not meet the quality requirements, the buyer may contact the nearest Kesko Senukai Lithuania store (excluding branded and franchise stores, the list of which can be found here) or the customer acceptance department or information center (addresses can be found here) or the manufacturer's authorized service (contacts for warranty services can be found here). When contacting in writing, it is recommended to use the written request for warranty service form (PDF format; WORD format). 6.3 Potentially defective Goods are first submitted to the Seller's warranty service, only after it is determined that the Product is defective can the Buyer's request for a defective Product be processed. 6.4 Devices submitted for warranty service cannot contain the Buyer's personal data, SIM cards. The Buyer must save information from devices with digital memory submitted for warranty service on another device before submitting such a request. 6.4 The manufacturer's warranty obligations for the product are valid only if the operating conditions of the product are not violated. Before using the Product, the Buyer must carefully read the product's operating instructions, if any. 6.5 Goods that have not been collected from the warranty service center and (or) from the Seller and transferred for warranty service are stored for 3 (three) months. This period begins to be calculated from the first notification to the Buyer via the contacts specified by him (by phone, e-mail address, etc.) that the Buyer can collect the product returned from the warranty service center. If the Buyer does not collect the product within the specified period, the Seller has the right to no longer store the product, and the Product may be disposed of. In such a case, the Seller is not responsible for the Buyer's information remaining in the uncollected product and other losses incurred by the Buyer due to the destruction of such product. 6.6 The quality guarantee provided by the Seller does not limit or restrict the rights of the buyer (consumer) established by law in the event of the purchase of a product, gift or service of inadequate quality. Disputes regarding the quality of goods, gifts, returns and other terms of purchase and sale are resolved in accordance with the procedure established by the purchase and sale rules and based on national law.
  7. Damaged shipment - Check the quality of the package delivered to your home in the presence of the courier. If you notice that it has damage:
    1) inform the courier who delivered the goods about this; 2) note on the delivery document that the package has damage and fill out the Package Damage (Inspection) Act together with the courier; 3) check the goods inside the packages and, if they are damaged, record the damage in the photos. The photos will be needed for the goods return procedure; 4) if the package is not damaged, there is no need to check the goods in the presence of the courier. If you accept the parcel and sign the documents, the parcel is considered to have been delivered in order. 5) After collecting the Goods from the parcel locker, check the quantity, quality, external quality of the Goods (i.e. whether the goods have obvious quality defects), assortment, completeness and assembly of the parcel packaging immediately upon collection. If you notice that they have damage: 6) immediately, but no later than within 14 (fourteen) days from the date of collection of the Goods from the parcel locker, notify the Seller of the damage found